We may automatically track certain information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including: (a) To enable the provision of services opted for by you; (b) To communicate necessary account and product/service related information from time to time; (c) To allow you to receive quality customer care services; (d) To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards; (e) To comply with applicable laws, rules and regulations; and (f) To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.
Where any service requested by you involves a third party, such information as is reasonably necessary by the us to carry out your service request may be shared with such third party. Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use.
Contacts Permissions: If you allow us to access your contacts (including contact number, email id etc.), it enables us to subscribe you and your contacts to our promotional emails, messages, ongoing offers etc., and through this permission you and your contacts will be able to access a variety of social features such as inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations of grocery items you placed. This information will be synced from your phone and stored on our servers.
FURTHER, TRANSACTING OVER THE INTERNET HAS INHERENT RISKS WHICH CAN ONLY BE AVOIDED BY YOU FOLLOWING SECURITY PRACTICES YOURSELF, SUCH AS NOT REVEALING ACCOUNT/LOGIN RELATED INFORMATION TO ANY OTHER PERSON AND INFORMING OUR CUSTOMER CARE TEAM ABOUT ANY SUSPICIOUS ACTIVITY OR WHERE YOUR ACCOUNT HAS/MAY HAVE BEEN COMPROMISED.
LOTUS uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. LOTUS offers certain features that are only available through the use of a “cookie”.
If you send the LOTUS personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the LOTUS may collect such information into a file specific to you. The LOTUS may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws. The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the LOTUS to correct or update such information by sending an e-mail to: