we consistently work towards the protection of our customer's interests. Hence, we offer you an easy and streamlined process to exchange products, whenever applicable.
Domestic Order: We Offer Free Shipping Within India.
You can file a exchange request from your Lotus account. Use the following steps: Sign In -> My Orders -> Request Exchange
• An Exchange request can be filed within the delivery days provided by the vendor of the product. However, for damaged/missing/wrongly delivered products, an Exchange request must be filed within the day of delivery.
• Exchange request will be reviewed by Lotus.
• If required, the request will be shared with the merchant for his/her approval.
• After approval, the pickup of the product will be arranged through our courier partners.
• If our reverse pickup service is not available at your address, we will ask you to dispatch the product.
The courier charges will be reimbursed by Lotus.
• Exchange are accepted under the following cases - Wrong Product – Wrong color/size/style
the Wrong item ordered/ delivered
• Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
• Damaged Product – Physical damage/ Tampered product or packaging
• Wrong Quantity – Missing Products/ Parts
• No Invoice/Warranty Received – Available on Electronics only
• Empty packages
• Exchange requests will not be accepted under the following cases –
• If Products are Altered/ Used
• If Product is Exchange without Original Packaging (price tags, labels & accessories)
• If Serial Number has tampered
• For Damaged/Missing/Empty Package/Wrong product can be filed within the delivery days provided by the vendor of the product
• For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
Once your request to Exchange order is approved, a pickup will be initiated. Once an exchange is approved for pick up, an email will be sent to the registered email id for pick-up-related details.
Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
• The product should not be used/altered/ tampered
• Keep original price tag & packing slip intact
• Mention Order Number on the box
• Do not seal the box
• Mention the Order Number/Delivery Address on the package, before handing over the packet to our pickup executive
• Keep the Courier Company's receipt for tracking purposes.
Please Note – Lotus Emall shall not be liable for any incidental defect/damage, like liquid leakage/mishandling, etc.